FixLoop — Homeowner Terms of Service

 

These Homeowner Terms of Service (“Terms”) govern your use of FixLoop LLC’s (“FixLoop,” “we,” “us”) platform for booking home repair and improvement services.

FixLoop is designed to give homeowners peace of mind by providing clear communication, reliable support, and access to qualified independent professionals. By booking a service, you agree to these Terms.

 

1. Our Role: A Professional Support Platform

FixLoop connects customers with skilled independent contractors (“Contractors”) and supports the process from booking through completion.

To be clear:

• FixLoop does not perform the labor.

• Contractors operate independently and provide their own tools, skills, and expertise.

• FixLoop coordinates communication, organizes project details, and helps ensure everything progresses smoothly.

This structure allows us to provide an organized, user-friendly experience while contractors maintain full responsibility for the work they perform.

2. Contractor Responsibility

Contractors using our platform are responsible for:

• the quality and professionalism of their work

• compliance with building codes and safety standards

• obtaining permits when required

• providing their own warranties

• correcting workmanship issues related to their labor

FixLoop monitors the process and may assist with coordination, but the contractor is the party performing and warranting the work.

3. Booking, Job Details & Estimates

To ensure accuracy:

• Customers must provide clear descriptions and photos.

• Contractors may request additional information or job adjustments.

• If project conditions differ from what was submitted, the contractor may propose a revised estimate.

• FixLoop assists in communicating any updates prior to work beginning.

4. Payments & Authorization

We use a secure, transparent payment structure:

1. Customer submits a booking request.

2. FixLoop places a pre-authorization hold on the payment method.

3. Work is completed and submitted.

4. Customer approves the job.

5. FixLoop releases payment to the contractor.

FixLoop’s service fee (15%) is included in the quoted price.
Customers agree not to initiate chargebacks for approved work.

5. FixLoop Satisfaction Assurance

Your satisfaction matters. While FixLoop does not control or perform the work, we are committed to assisting throughout the process.

If you have concerns with the quality of the work performed:

• Notify FixLoop within 3 days of completion.

• We will promptly reach out to the contractor, gather details, and facilitate a resolution.

• In many cases, this involves the contractor returning to address any issues.

FixLoop does not provide refunds or perform repairs directly, but we work actively to support communication, clarity, and appropriate follow-up.

6. Permits & Code Compliance

Some work requires permits or a licensed professional.

• Contractors determine permit requirements.

• Contractors must pull necessary permits under their own license or under FixLoop’s qualifying agent when authorized.

• FixLoop is not responsible for unpermitted work or code violations.

We can help customers understand typical permit expectations, but the contractor remains the responsible party.

7. Customer Responsibilities

Customers agree to:

• provide accurate job information

• maintain a safe, accessible workspace

• secure pets and valuables

• communicate promptly

• review and approve work in a timely manner

8. Cancellations

• Customers may cancel before contractor dispatch at no charge.

• If a contractor has arrived or materials have been purchased, cancellation fees may apply.

• FixLoop may cancel bookings for safety or scheduling issues.

9. Liability Limitations

To maintain a smooth platform environment:

• FixLoop is not liable for contractor workmanship, property damage, delays, or injuries.

• Warranties and corrections are handled by the contractor directly.

• FixLoop’s role is to support communication and coordination between the parties.

10. Dispute Resolution

FixLoop assists with communication to help resolve concerns efficiently, but final responsibility for workmanship and corrections rests with the contractor.

11. Platform Integrity

To maintain fairness and transparency:

• Hiring FixLoop contractors off-platform is prohibited.

• All communication and payments must remain through FixLoop.

12. Modifications

FixLoop may update these Terms to improve clarity and operations. Continued use signifies acceptance.

13. Governing Law

These Terms are governed by the laws of the state in which FixLoop LLC is registered.

By using FixLoop, you acknowledge and agree to these Terms and to our commitment to delivering a well-supported, high-quality experience.

 

FixLoop — Contractor Terms of Service

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These Contractor Terms of Service (“Terms”) form a legally binding agreement between FixLoop LLC (“FixLoop,” “we,” “us,” or “our”) and the independent contractor (“Contractor,” “you”) who applies to perform services through the FixLoop platform.

FixLoop is committed to providing a professional, organized, and supportive environment for both customers and contractors. By accessing the platform or accepting a project, you agree to these Terms.

 

1. Our Relationship With You

FixLoop partners with skilled independent professionals to ensure high-quality repair and improvement services for customers.

1. You operate as an independent contractor, not as an employee or agent of FixLoop.

2. You control how, when, and where your work is performed.

3. You provide your own tools, materials, and trade expertise.

4. FixLoop offers job opportunities, workflow structure, and customer support — but does not supervise your methods or direct your labor.

2. Professional Standards

We aim to match homeowners with qualified, reliable professionals. To maintain this standard, you agree to:

• deliver work consistent with industry best practices

• maintain proper trade skills, licensing, and experience

• follow applicable building codes and safety regulations

• communicate clearly and respectfully with customers

• maintain a positive, solutions-focused approach

FixLoop may assist in facilitating communication or clarifying job details, ensuring a smooth experience for everyone involved.

3. Licensing, Permits & Code Compliance

You are responsible for understanding and complying with all licensing and permit requirements associated with the work you choose to perform.

• When required, permits must be obtained under your license or, when authorized, under FixLoop’s qualifying agent.

• You agree to perform work only within your legal and professional scope.

• FixLoop does not assume responsibility for unpermitted or improperly licensed work.

We may help customers understand general permit expectations, but the final responsibility rests with you as the trade professional.

4. Workmanship & Warranty

You stand behind your craftsmanship.

• You agree to provide work that meets professional standards.

• You are responsible for correcting workmanship issues or defects that arise from your labor.

• You provide your own warranties; FixLoop does not warranty labor on your behalf.

FixLoop may help coordinate communication so issues can be resolved smoothly.

5. Insurance & Risk

To protect all parties, you agree to maintain:

• general liability insurance (or acknowledge full personal risk)

• workers’ compensation or an exemption, if applicable

Contractors assume full responsibility for their work, safety, and decisions on the job.

6. Taxes & Business Obligations

You handle your own:

• taxes

• business filings

• licensing

• financial reporting

FixLoop does not withhold taxes or provide employment benefits.

7. Job Acceptance & Performance

You may review each job before deciding to accept it. Once accepted, you agree to:

• arrive as scheduled

• complete the project as described

• upload completion notes and photos

• communicate professionally throughout the process

FixLoop supports the workflow by helping align expectations, keeping both sides informed, and facilitating smooth project completion.

8. Payments

FixLoop provides a structured payment flow to ensure transparency and trust:

1. Customer pre-authorizes payment.

2. Work is completed and submitted.

3. Customer approves the job.

4. FixLoop releases payment to you.

FixLoop may assist in resolving misunderstandings, though final responsibility for workmanship remains with you.

9. Conduct Expectations

You agree to:

• maintain professionalism

• respect customer property

• provide accurate information

• comply with applicable laws

FixLoop reserves the right to pause or remove access for conduct that violates safety, trust, or platform standards.

10. Indemnity & Liability

You agree to indemnify FixLoop from claims arising out of:

• your work

• your conduct

• your warranties and obligations

FixLoop does not provide or supervise labor and is not liable for contractor-caused damages.

11. Non-Circumvention

All jobs obtained through FixLoop must remain on the platform. You agree not to solicit or accept off-platform work from FixLoop customers.

12. Termination

Either party may end the relationship at any time. FixLoop may suspend access for policy violations or safety concerns.

13. Governing Law

These Terms follow the laws of the state in which FixLoop LLC is registered.

By accessing or using the FixLoop platform, you confirm your acceptance of these Terms and your commitment to professional excellence.

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